Tag Archives: Customer Service

Linna and Arvo libraries in self-service use 15 August

On Wednesday, 15 August, the staff of Tampere University Library and other Tampere3 libraries (TUT, TAMK) will have a training day. On that day the premises of Linna and Arvo libraries are available for the customers during the opening hours … Lue loppuun

Problems with sending Library’s messages

Yesterday and today the Library has had problems with sending item available notices and overdue notices because of a device failure. To make sure, we have sent some notices twice to customers. At the moment the problem is being resolved. … Lue loppuun

Linna and Arvo libraries’ premises in self-service use 15 August

On Wednesday, 15 August, the premises of Linna and Arvo libraries are available for the customers during the opening hours but the Customer Service is closed. You can borrow books and return your loans using the self-service machines and pay … Lue loppuun

Library closed on Midsummer 22-24 June

All University Library offices are closed from Midsummer Eve, Friday 22 June, to Sunday, 24 June. After Midsummer we’ll continue the service according to the same summertime opening hours. Only the customer service in Library’s newspaper collection will be closed … Lue loppuun

Late return of short loans does not bring a borrowing-ban any more

If you return a short loan late to the Library, you will not get a borrowing ban for one week any more. However, the overdue charge of 15 euros remains. Borrowing ban practice was removed during changes in the library … Lue loppuun

The new privacy regulation changes the Library’s reservation policy

The EU General Data Protection Regulation (GDPR) of personal data will enter into force in May 2018. The regulation will concern all processing of personal data within the EU. The GDPR will also change the Library’s reservation policy. In the … Lue loppuun

You can still influence the services of Tampere3 library

You still have time to influence your future services in Tampere3 library. User Survey is available until the end of this week. You’ll find the link to the survey also on the Library website. Don’t forget to participate also the … Lue loppuun

Influence the services of Tampere3 library in User Survey

The libraries of Tampere3 universities are now building the services of the common Tampere3 library. Come along and share your opinion about the current services in our User Survey! Respond to the survey by 31 March and participate also in … Lue loppuun

On 25 January Arvo library closed, Linna’s premises available until 16.00

On Thursday, 25 January, Arvo library is closed and Linna library is open exceptionally between 8.00 and 16.00. The premises in Linna library are available for the customers during the opening hours but the Customer Service is closed. You can … Lue loppuun

Search for answers on FAQ service

On Library front page (www.uta.fi/kirjasto/en/) you can now find a handy FAQ – Search for answers box where you can find answers even when the Library is closed. The question box offers ready questions, when you start writing. You can … Lue loppuun