On blog: Our response to feedback from the customer survey

To this spring’s customer survey, we received 1305 responses and feedback from all of our user groups. Our degree students were the most active group in voicing their opinions (76%). Thank you for the feedback!

One of the most important functions of the library is supporting studying and research. Both require well-functioning working spaces and the support of library’s information services at the right time. Based on the feedback the customers also think these things are important. The feedback gives us guidance on how to continue to develop both library as a working space and library’s virtual services.

Classrooms are also your working space

Library’s new versatile premises received many thanks in the survey. However the premises are in high demand and especially more room for group work was requested. It seems not all of our space options are well known, so we aim to inform the students about them more effectively.

Some have felt that checking the availability of group work rooms in the Office 365 calendar is difficult. You can view current week’s reservations also on the Group work rooms web page (Facilities and equipment -> Group work rooms) and on the Booking instructions page by clicking the names of the group work rooms.

Opetusluokka Alma Linnassa

In Linna library the classroom Alma is also available outside of teaching hours for students to use with their key card

During last semester, we got one new bookable group work room in Linna (Vanhala, 3016). By opening the classrooms to students with key card, we created common space for both independent study at the computer and group work. Because there were questions regarding the use of the classrooms, we defined the way to use the rooms with colour signs.

In Linna the classrooms Akseli and Alma are red, meaning spaces for quiet work. The third classroom Elina and Arvo library’s Mauri are yellow spaces where even group work is possible as long as you consider the other users also. Additionally the former bookshop space beside the lobby by the Kalevantie entrance in Linna is a space where several groups can work at the same time.

Comfortable chairs are comfortable to sit on and study. On the other hand, students are knowledgeable about good ergonomics. In addition to the existing standing work places, we recently received new adjustable standing desks. Chairs will be acquired if possible. Check all the corners of the library, there you can find many kinds of seating.

Andor assists in finding information

Andor logoThe new and long awaited information search system Andor has been in service since autumn. It has been continually developed within the possibilities of technology listening to customers’ feedback. In the survey feedback, Andor received both thanks and criticism.

It takes time to learn to use a new search tool. We will strengthen Andor’s marketing and continue user-training workshops. Andor guide is there to help the user and we are also here to help through chat, online, email andor@uta.fi, Andor and Tamcat’s feedback form or in the Library.

Guidance and training flexibly online

Varaa ohjausaika -ikoniWe want to develop flexible services also online. The real time connection to library experts through chat service received many thanks in the survey. From now on we offer the personal Book a Librarian service also online to those customers for whom it is difficult to come to the library. When you are booking your time, choose remote guidance as the meeting place on the form.

Online sections have already been used on information seeking courses integrated into degree programmes. Online teaching will be used also in the future to facilitate flexible studies. The new Managing Research Information online course aimed at researchers was offered for the first time this spring and it turned out to be a good way for researchers’ training. We will continue with online training also in the future.

The survey responses gave us many ideas that we will develop and implement gradually. Follow our newsfeed to keep up to date.

Text and photo: Outi Viitasalo, Development and Administrative Services
Translation: Saija Tapio

Library serves you throughout the summer

Keskikesän taika

Library doesn’t slow down completely during the summer, even though the opening hours are shorter than during the semester. Arvo library is closed 17 – 28 July but Linna Library serves you throughout the summer.

Library’s interlibrary services are closed in July, but you can check if the material you need is available through our own e-journal  or e-book services. All the library’s collections can be found in Tamcat, where you can also renew your loans and pay your fines.

Ask the library service and chat are on call during the library’s opening hours through the whole summer. You may also find an answer to your questions in the Guides.

E-mail is also read through the whole summer: kirjasto@uta.fi

The library wishes you rewarding reading time. Remember to enjoy the summer also.

International Security & Counter Terrorism Reference Center in use until 31.12.2017

International Security & Counter Terrorism Reference Center is a resource for security and threat analysis. It covers regional conflict, terrorism, domestic security and risk management topics. Database provides nearly 3,000 full-text resources (e.g. periodicals, articles, e-books, reports, images, conference papers, news feeds)

Combines scholarly peer-reviewed journals with expert commentary from a variety of organizations, agencies and publishers. It provides timely reviews of recent developments across the international political, military, economic, social and technical spectrum.

Trial at the University of Tampere is valid until 31.12. 2017. In remote access please sign in with your basic user account. You can find trial databases also on Database list.

More information: phankinta@uta.fi

Library changes its chat service

Library changes its chat service on Monday 19 June. Through the new chat you can reach the library’s experts during library’s service hours same as before.

One visible change is that the new chat doesn’t go completely offline at all. You can always contact the library. Outside of service hours, you can leave your question and contact information using a form and we’ll get back to you once the library opens.

More information:
Manager Leena Horsma-aho, Leena.Horsma-aho@uta.fi

Library closed during Midsummer 23-25 June

All Tampere University Library offices are closed from Midsummer Eve, Friday 23 June to Sunday 25 June. After Midsummer we’ll continue the service according to the same summertime opening hours. Only the service in Library’s newspaper collection will be closed until 7 August.

When the Library is closed, you can return your loans to the book-return bins beside the front doors of Linna and Arvo. Linna’s Silent Reading Room and Arvo’s Learning Center are available 24/7 for the University of Tampere students with the key card.

Summertime opening hours

On trial: America’s Historical Newspapers collections

Collections in America’s Historical Newspapers online archive include searchable full text and page images of historical newspapers from across the country.

Trial at the University of Tampere is valid until 14 July 2017. In remote access please sign in with your basic user account. You can find trial databases also on Database list.

Following collections of America’s Historical Newspapers are on trial:

Early American Newspapers 19th century collection (1801-1899) – Often printed by small-town printers, those titles documented the daily life of hundreds of diverse American communities, supported different political parties and recorded both majority and minority views

House and Senate Journals(1789-1817) – This collection is a fully searchable digital edition of the record of floor action from the early U.S. Senate and House of Representatives. It reflects the works of early U.S. Senate and House of represent, and it covers the inaugural sessions, journals of their proceedings, as required by the Constitution, to record the minutes of floor action. It chronicles matters considered on the floor, votes and other actions taken, as well as excerpts from executive department communications and member responses.

Global Perspectives: American Race Relations (1941-1996) – As America transitioned from the Jim Crow era to the Civil Rights movement and beyond, the rest of the world paid close attention. The only comprehensive collection covering these foreign reactions to America’s racial struggles in the mid-20th century is American Race Relations: Global Perspectives, 1941-1996. In addition to providing unique viewpoints on America’s fight for racial justice, this fully searchable online collection also offers rare insight into race relations in Latin America, Europe, Africa and Asia.

African American Newspapers Series 1 (1827-1998)This collection provides online access to 280 U.S. newspapers chronicling a century and a half of the African American experience. This unique collection, which includes papers from more than 35 states, features many rare and historically significant 19th-century titles. Newly digitized, these newspapers published by or for African Americans can now be browsed and searched as never before.

American Slavery Collection (1820-1922) – This digital edition of the American Antiquarian Society’s extraordinary holdings of slavery and abolition materials delivers more than 3,500 works published over the course of more than 100 years. Long awaited in fully searchable form, The American Slavery Collection addresses every facet of American slavery—one of the most important topics in U.S. history. These diverse materials, all filmed in full-resolution color, include books, pamphlets, graphic materials, and ephemera; among them are a large number of invaluable Southern imprints.

American Civil War Collection (1860-1922) – Featuring more than 13,500 works published between 1860 and 1922, this fully searchable collection offers printed items addressing all facets of the Civil War—one of the most pivotal events in American history—and its aftermath.  These diverse materials, all filmed in full-resolution color, include broadsides, lithographs, maps, books, pamphlets, photographs, political cartoons, stereographs, and more.  Coverage extends throughout the Civil War and well beyond into the critical postwar period, a time in which modern interpretations of the conflict began to take shape.

More information: phankinta@uta.fi

Arvo library will be closing at 14.00 on 14 June

On Wednesday 14 June Arvo library will be closing already at 14.00. The reason for the earlier closing time is power cut in Arvo building starting at 15.00. The building will be emptied from 14.00.

The power cut lasts 2-3 hours. During the cut it is not allowed to stay in the building and communications networks are a not functioning.

Linna library is open as usual between 8.00 and 16.00.

Summertime opening hours at the Library

Cash payment not possible in Arvo library from 1 June

In Arvo library on Kauppi campus cash payment is not possible from 1 June 2017. The amount of cash payment has been dimishing last years and processing even small amounts cash takes resources from other library work. You can still pay library fees in Arvo library with a card or use online payment.

You can pay online using any Finnish Internet bank and with Visa, Visa Electron, MasterCard and American Express credit cards. The smallest payable amount is 3 euros. You have to pay the whole amount of your library fees all at once.

This is how you pay online:

  • Log in to your account on Tamcat and go to Fines
  • If the amount of fees is at least 3 €, you can proceed to paying by clicking the Pay Online icon.
  • Choose Internet bank or credit card and follow the instructions.
  • Return to Tamcat’s Fines The paid fees will disappear from your account immediately.
  • If the online paying doesn’t work out, contact the Library (kirjasto@uta.fi, Linna tel. 040 190 9696, Arvo tel. 040 190 4236).
  • Please note: You cannot pay the fees online if there is a replacement fee for a lost/unreturned book among your charges. If you have that book, please return it and contact the Library’s customer service.

Online payment service is produced by Paytrail Oyj in cooperation with Finnish banks and credit institutions.

More information:
Manager Leena Horsma-aho, Leena.Horsma-aho@uta.fi

Ascension Day 24-25 May opening hours at the Library

  • On Wednesday 24 May, Ascension Eve, all library offices will be closing at 4 pm
  • On Thursday 25 May, Ascension Day, the Library is closed
  • On Friday 26 May we’ll serve normally

When the Library is closed, you can return your loans to the book-return bins beside the front doors of Linna and Arvo. Linna’s Silent Reading Room and Arvo’s Learning Center are available 24/7 for University of Tampere students with the key card.

On Monday 29 May the Library will shift to summertime opening hours.