Problems with sending Library’s messages

Yesterday and today the Library has had problems with sending item available notices and overdue notices because of a device failure. To make sure, we have sent some notices twice to customers.

At the moment the problem is being resolved. We apologize for the delay of notices and for the double notices.

Remember, that according to the Library’s circulation rules the customers themselves have to take care of renewal and returning of their loans in time. Even if the Library’s notices have not arrived at all the customer still has to pay the possible overdue charges. More about the circulation instructions on our website.

Renovation in Linna’s Silent Reading Room begins 25 June

The renovation in Linna library’s Silent Reading Room will begin on Monday, 25 June. During the renovation its premises will be out of customer use. The renovation is planned to be finished by the beginning of September.

The other working premises in Linna are available according to the summertime opening hours and the Learning Center in Arvo library is available 24/7 for the University students with the key card. In Arvo on weekdays between 21.00 and 5.30 and on weekends also a PIN code is needed. Ask it from Arvo building’s IT Helpdesk (E106).

On the Main campus the classrooms 1, 7 and 8 in TietoPinni are accessible 24/7. In addition, floors 3 and 4 in the front part of the Pinni A building are accessible 24/7 with the student card during the summertime renovations.

Silent Reading Room is a popular study space. Now e.g. its electricity systems and surfaces will be renovated. The larger studying area will get new furnishings and a carpet to improve the functionality and comfort of its premises.

The Library apologizes for the inconvenience caused by the renovation.

Study spaces in the Library
Summertime opening hours

More information:
Suvipäivi Pöytälaakso-Koistinen, Manager, Suvipaivi.Poytalaakso-Koistinen@uta.fi, and kirjasto@uta.fi

Linna and Arvo libraries’ premises in self-service use 15 August

On Wednesday, 15 August, the premises of Linna and Arvo libraries are available for the customers during the opening hours but the Customer Service is closed. You can borrow books and return your loans using the self-service machines and pay library fees online. Linna is open 8.00–16.00 and Arvo 8.00–17.00.

The reason for this exceptional self-service day is the staff training day of all Tampere3 libraries (UTA, TUT and TAMK).

You can find answers online among Frequently Asked Questions. The question box on Library front page offers ready questions when you start writing. You can also choose a topic from the word cloud.

More information:
Leena Horsma-aho, Manager, Student Information Services, Leena.Horsma-aho@uta.fi
kirjasto@uta.fi

Library’s opening hours and contacts

Library closed on Midsummer 22-24 June

All University Library offices are closed from Midsummer Eve, Friday 22 June, to Sunday, 24 June. After Midsummer we’ll continue the service according to the same summertime opening hours. Only the customer service in Library’s newspaper collection will be closed until 7 August.

Also during the Midsummer days you can return your loans to the book-return bins beside the front doors of Linna and Arvo. You can find answers online among Frequently Asked Questions. The question box on Library front page offers ready questions when you start writing or you can choose a topic from the word cloud. If necessary, you can pay your library fees online on Tamcat database.

Linna’s Silent Reading Room and Arvo’s Learning Center are available 24/7 for the University of Tampere students with the key card. – Please note, that renovation in Linna’s Silent Reading Room begins after Midsummer and its premises will be closed until the beginning of September. More detailed information will be available on library news on our front page.

Summertime opening hours

Linna’s Silent Reading Room closed from Midsummer until September

Linna library’s Silent Reading Room will be renovated and its premises will be out of customer use. The renovation begins after Midsummer and is planned to be finished by the beginning of September. After the renovation the reading room will also get new furnishings.

We apologize for the inconvenience caused by the renovation. The other working premises in Linna are available normally according to the summertime opening hours. The Learning Center in Arvo library is available 24/7 for the University students with the key card.

Study spaces in the Library
Summertime opening hours

More information: Leena Horsma-aho, Manager, Leena.Horsma-aho@uta.fi

On Blog: Customers Influence the Development of Tampere3 Library

Tampere3 logoThe first customer survey for Tampere3 libraries was organized in March. We received a total of 1080 responses (UTA 813, TAMK 181, TUT 86). The largest group of responders by far were the students, who generally are the most active in giving feedback. To all respondents warm thanks for the important feedback!

The aim of the survey was to collect information about the functionality of libraries’ current services. We also wanted to give the customers an opportunity to share ideas about the new service package of the coming joint Tampere3 library. The survey results and the ideas for development received through the open answers will be used in the development projects of the new library.

We have carefully read though the feedback and picked the most important development ideas for the projects’ agenda. The most feedback was received about libraries’ premises, e-resources and online services.

Continual development of premises

Premises of TAMK, TUT and UTA libraries

Libraries received thanks about their 24/7 spaces and chat service. The face-to-face customer service was also considered very important.

Libraries’ premises received acknowledgement, but also more spaces and longer opening hours were hoped for in the feedback. After the summer holidays the Tampere3 library’s customer service project will survey the development areas and see which of them can be realized in the new library. The functionality of the opening hours will also be considered.

Usability of e-resources is important

The respondents were relatively satisfied with the information resources offered by the library, but they considered it a shortcoming that not all Tampere3 libraries’ material can be used by everyone. More guidance on the use of e-resources was also requested.

During the autumn we’ll negotiate the new e-resource collection for the new library. Our goal is to get access to the resources for as large part of our community as possible. Improving the usability of e-resources is also a priority as we are developing the services.

New information system is being planned

Functionality of the library’s online services received the most critical feedback. Especially the different user interfaces and logging in to the systems confuse the university respondents.

These problems will not be completely resolved when the new library starts its operations at the beginning of next year. We are currently acquiring a new information system which is planned to be available in the end of 2019. Unfortunately, until then we have to continue to operate with two separate search services. However, we aim to guide and advise on their use throughout the transitional period.

Since many things will be changing in the new library, we will actively inform our customers about the changes. That’s why we warmly recommend that you follow your library’s information channels like news on the website and messages in your email. Further questions and suggestions are always welcome!

NPS score of the Tampere3 libraries' User Survey

We received a lot of praise for the libraries’ functional services. The excellent NPS score (61) also shows this.

Text: Minna Niemi-Grundström, Project Director of Tampere3 library
Translation: Saija Tapio and Outi Viitasalo

Photos: Marjatta Ojala (TAMK), Arto Jalonen (TUT), Jonne Renvall (UTA)

TAMK Library, Tampere University of Applied Sciences
TUT Library, Tampere University of Technology
Tampere University Library, University of Tampere

In English

Summertime opening hours from 28 May

Tampere University Library will shift to summertime opening hours on Monday, 28 May. All library offices are closed on Saturdays and on Midsummer Eve, 22 June. Arvo library will be closed between 16 and 27 July.

Arvo library will return to normal opening hours 13 August and Linna library 27 August.


LINNA LIBRARY

28 May – 24 August

Mon 8.00 – 18.00
Customer service 9.00 – 18.00
Tue – Fri 8.00 – 16.00

Customer service 9.00 – 16.00

Silent Reading Room (2nd floor) available 24/7 for the University of Tampere students with the key card


Newspaper Reading Room in Main building

28 May – 24 August on weekdays 8.00 – 17.00
Customer service tel. 050 563 0935 Mon 12.00 – 15.00, Wed and Fri 9.00 – 12.00
22 June – 3 August no service


ARVO LIBRARY

28 May – 13 July

Mon – Fri 8.00 – 15.00
     Customer service 10.00 – 15.00

16 July – 27 July CLOSED

30 July – 10 August

Mon – Fri 8.00 – 15.00
     Customer service 10.00 – 15.00

Arvo Learning Center available 24/7 for the University of Tampere Kauppi Campus students with the key card. On weekdays between 21.00 and 5.30 and on weekends you’ll need also a PIN code, available at IT Helpdesk in Arvo building.

Summertime opening hours
Library offices and contacts

Late return of short loans does not bring a borrowing-ban any more

If you return a short loan late to the Library, you will not get a borrowing ban for one week any more. However, the overdue charge of 15 euros remains. Borrowing ban practice was removed during changes in the library systems.

The short loan books that can be borrowed for a day or weekend supplement the Library’s textbook collection. They are intended to circulate quickly from one reader to another, so the students have wished that the consequences of a late return are noticeable. The Library assumes that an overdue charge of 15 euros is a sufficient stimulus to returning in time.

In Linna library the pink information slips have been removed from the short loan copies. So when you borrow a short loan, we recommend that you keep the receipt with the due date and time.

Library’s borrowing practices on the website

Ascension Day 9-10 May opening hours at the Library

Ascension Day also effects the opening hours of the Library.

  • On Wednesday 9 May, Ascension Eve, all library offices will be closing at 4 pm
  • On Thursday 10 May, Ascension Day, the Library is closed

When the Library is closed, you can return your loans to the book-return bins beside the front doors of Linna and Arvo. Linna’s Silent Reading Room and Arvo’s Learning Center are available 24/7 for University of Tampere students with the key card. If you have library fees you can pay them online via Tamcat.

Opening hours on the web

Tamy’s Vappulakki award to the Library

The Student Union of the University of Tampere, Tamy, gave its time-honoured Vappulakki award to Tampere University Library this year.

The award diploma says: “Tampere University Library is not only buildings or books; the library consists also of people, refuges and support. Everyone who has studied at the universities in Tampere knows the library, that has helped to create student culture for decades as an institution.”

Vappulakki award is an acknowledgement awarded annually to a party in Tampere or in the surrounding area that has promoted student culture in a significant manner. The Culture Section of Tamy has distributed the award annually since the year 2001. E.g. Tampereen Ylioppilasteatteri (Student Theatre), Sorsapuisto park and Tullikamari Cultural Centre have been awarded Vappulakki in recent years.

The Library proudly thanks for the recognition!

About Vappulakki award on Tamy website