On Blog: Choose your seat, student

Did you know that in Linna library there is a wide variety of study spaces available to you? When you come to the Library, choose a suitable seat and concentrate on studying. You can read or use your laptop or tablet in the University’s wireless networks.

Space for studying in Linna, 2nd floor

On all three floors of Linna library you can find different kinds of study spaces.

Cosy armschairs near the windows, Linna 2nd floor

You can e.g. sit on a comfortable armchair near the windows on the 2nd floor or

Sofa group in multipurpose space Pohjantähti

withdraw to a sheltered sofa in multipurpose space Pohjantähti on the 1st floor,

Adjustable standing desks in Linna library

or you can work in a healthy manner standing at an adjustable table.

Computers in Learning Center, Linna 3rd floor

Computers are available in Linna’s Learning Center on the 3rd floor and

Working in classroom Alma, Linna 3rd floor

on the same floor in the three clasrooms when they are not occupied by teaching. The classrooms Alma and Akseli are intended for silent working, but in Elina you can also work together if necessary, using low voice. Color signs guide the use of different spaces.

Linna's Silent Reading Room

The most silent working space in Linna is Silent Reading Room on the 2nd floor. It is available for the University students 24/7. You can use laptop or tablet in the larger area of the Reading Room, but the glass-walled area is reserved only for readers. When the Library is open you enter the Reading Room via a separate staircase from the main lobby of Linna building. At other times use the side door situated opposite the Finnish Student Health Service building using your key card.

Starting group work together

Studying is often lonely, but luckily there is group work.

Linna's group work rooms: open room Rokka

You can do group work in Linna in five group work rooms that you book in your Office365 calendar (see booking instructions) or in the three rooms that are open for flexible use. Of these three in Rokka and Koskela there is room even for two groups at the same time.

Multiputpose working space Pohjantähti in Linna

You can study together also in Linna’s multipurpose spaces, Pentinkulma (3rd floor), Pohjantähti (1st floor) and

Open studying space Idea in Linna

now also in Idea that is located beside the building’s main lobby. In Idea there are occasionally also some events. With your group you can use Idea’s interactive screen when needed.

In the Library the information resources and our specialists are near. You can always ask us, both in the Library and online.

The premises of Linna were captured with a camera by the University’s photographer Jonne Renvall one autumn day. Text by the Library’s Information Specialist Outi Viitasalo.

On Blog: Meet Linna & Arvo

Well done, congratulations new student! Welcome to the University of Tampere and its Library! The Library is available to you on both campuses, Linna library in Linna building on Main campus and Arvo library in Arvo building on Kauppi campus. See the opening hours on Library’s website.

Linna- ja Arvo-kirjastot

You can easily get a library card. Go to Linna or Arvo to activate your student card and bring your ID with you. If you don’t yet have a student card, you can borrow books using a temporary library card. Electronic student card can’t be used as a library card.

Your textbooks are in the Library. You can find most of them in Linna, Arvo has the textbooks for medicine, health sciences and biomedical technology. The number of printed books in limited but you can borrow the so called short loan copies for overnight or weekend reading. Additionally, many of the text books are available as e-books that you can also read offline. See instructions on E-book Guide.

Andor-hakupalveluYou’ll find information about the textbooks and other materials in the Andor search service and its tools on our home page. In addition to Library’s collections Andor has millions of references from international databases. Textbooks are easiest to find in Tamcat that is also a part of Andor. E-journals and databases can be found quickly on their own lists. All materials can be found via Andor but shortcuts make searching faster.

Monitoimitila Pohjantähti Linnassa

Library has many kinds of study spaces. When you are reading or working alone using your laptop you can choose from a comfortable armchair, sofa, or a desk suitable for either standing or sitting by in different areas of the Library.

Tietokoneita Linnan oppimiskeskuksessa

Computers can be found in Library’s Learning Centers and classrooms. Computers have various software and you can print using your print quota. You can also copy and scan on the multifunction printers. University’s wireless networks are available also in the Library.

Opetusluokka Alma Linnassa

The Library organizes the Basics of Information Literacy and other courses in the classrooms but you can use them with your key card when they are free. You can see the teaching hours on the display beside the door. Please see the colour signs in the classrooms and other spaces which tell you if the space is meant for quiet working or discussions.

Ryhmatyohuone Rokka Linnassa

You will need group work spaces often. The Library has both bookable and freely available group work rooms. You can do the booking via your Office365 calendar. Freely available group work rooms can fit one or more groups at the same time. Also, Linna’s multipurpose working spaces Pohjantähti and Pentinkulma are suitable for group work as long as you take those studying near you into consideration. The new open study space Idea is in the main lobby of Linna building. There you are also welcome whether alone or with a group. Events are also organized there occasionally.

Most quiet working areas are the Silent Reading Rooms that are available for you 24/7 with your key card (in Arvo also Learning Center and two group work rooms are 24/7 premises). In Linna’s Reading Room you can use your own laptop or tablet, and for readers there is a separate area where devices are not allowed.

Opiskelijoita Arvo-kirjastossa

In the Library there are many kinds of spaces and many kinds of students. Studying goes well for all of us if we only take each other into consideration and together cherish working in peace.

Library is available for you both on the spot and virtually:

Ask also in the Library. We will search for the answer.

Text: Outi Viitasalo, Information Specialist 
Photos: Erja Kymäläinen and Outi Viitasalo

On blog: Our response to feedback from the customer survey

To this spring’s customer survey, we received 1305 responses and feedback from all of our user groups. Our degree students were the most active group in voicing their opinions (76%). Thank you for the feedback!

One of the most important functions of the library is supporting studying and research. Both require well-functioning working spaces and the support of library’s information services at the right time. Based on the feedback the customers also think these things are important. The feedback gives us guidance on how to continue to develop both library as a working space and library’s virtual services.

Classrooms are also your working space

Library’s new versatile premises received many thanks in the survey. However the premises are in high demand and especially more room for group work was requested. It seems not all of our space options are well known, so we aim to inform the students about them more effectively.

Some have felt that checking the availability of group work rooms in the Office 365 calendar is difficult. You can view current week’s reservations also on the Group work rooms web page (Facilities and equipment -> Group work rooms) and on the Booking instructions page by clicking the names of the group work rooms.

Opetusluokka Alma Linnassa

In Linna library the classroom Alma is also available outside of teaching hours for students to use with their key card

During last semester, we got one new bookable group work room in Linna (Vanhala, 3016). By opening the classrooms to students with key card, we created common space for both independent study at the computer and group work. Because there were questions regarding the use of the classrooms, we defined the way to use the rooms with colour signs.

In Linna the classrooms Akseli and Alma are red, meaning spaces for quiet work. The third classroom Elina and Arvo library’s Mauri are yellow spaces where even group work is possible as long as you consider the other users also. Additionally the former bookshop space beside the lobby by the Kalevantie entrance in Linna is a space where several groups can work at the same time.

Comfortable chairs are comfortable to sit on and study. On the other hand, students are knowledgeable about good ergonomics. In addition to the existing standing work places, we recently received new adjustable standing desks. Chairs will be acquired if possible. Check all the corners of the library, there you can find many kinds of seating.

Andor assists in finding information

Andor logoThe new and long awaited information search system Andor has been in service since autumn. It has been continually developed within the possibilities of technology listening to customers’ feedback. In the survey feedback, Andor received both thanks and criticism.

It takes time to learn to use a new search tool. We will strengthen Andor’s marketing and continue user-training workshops. Andor guide is there to help the user and we are also here to help through chat, online, email andor@uta.fi, Andor and Tamcat’s feedback form or in the Library.

Guidance and training flexibly online

Varaa ohjausaika -ikoniWe want to develop flexible services also online. The real time connection to library experts through chat service received many thanks in the survey. From now on we offer the personal Book a Librarian service also online to those customers for whom it is difficult to come to the library. When you are booking your time, choose remote guidance as the meeting place on the form.

Online sections have already been used on information seeking courses integrated into degree programmes. Online teaching will be used also in the future to facilitate flexible studies. The new Managing Research Information online course aimed at researchers was offered for the first time this spring and it turned out to be a good way for researchers’ training. We will continue with online training also in the future.

The survey responses gave us many ideas that we will develop and implement gradually. Follow our newsfeed to keep up to date.

Text and photo: Outi Viitasalo, Development and Administrative Services
Translation: Saija Tapio

Blogissa: Kun viitteiden hallinta ei toimi kuin Strömsössä

Parhaimmillaan viitteidenhallintaohjelmat säästävät työtä ja aikaa. Niistä on apua viitteiden järjestämisessä ja tekstiviitteiden ja lähdeluettelon tekemisessä.

Homma ei aina kuitenkaan etene kuin Strömsössä, kun ohjelma esittää oikukkaamman puolensa. Kirjoittamiseen tarvittava apuohjelma ei lataudu koneelle tai katoaa, viitteidenhallintaohjelman tuottama lähdeluettelo ei vastaa lehden vaatimuksia,  pilkut eivät ole kohdillaan tekstiviitteissä tai lähdeluettelossa.

Täällä kirjastossa autamme asiakkaita parhaamme mukaan, mutta välillä on tarvetta turvautua myös muiden apuun. Korvaamattomia apuja ovat yliopiston oma IT Helpdesk ja RefWorksin oma tuki. Kaveriapua ei sovi myöskään unohtaa.

Yliopiston IT Helpdesk

IT Helpdesk palvelee Päätalossa (E246) ja Arvossa (E106). Haastateltavina olivat atk-suunnittelijat Toni Vormisto ja Sari Luokkala Arvon deskiltä.

Millaista apua viitteidenhallintaohjelmiin kysytään eniten?

“Ihmiset osaavat kyllä laittaa viitteet paikoilleen ja hallita niitä. Mutta on erinäisiä vikatilanteita, joita ohjelman käytön kanssa tulee. RefWorksissa vikatilanteet ovat pääasiassa liittyneet yliopiston väitöskirjapohjaan. Sitten on ollut yhteensopivuusongelmia [Wordin] kanssa. Joskus tietty versio ei ole toiminut, mutta se on korvattu ennen pitkää uudella.”

”Mendeleyn kanssa kysytään apua silloin, kun asiakkaat haluavat siirtää viitteensä sinne RefWorksista. Mendeleyn päivitystä kysellään aina silloin tällöin, mutta se nyt on helppo homma.”

”Ihmisiä käy kotiläppäreiden kanssa, ja myös niissä on korjattu RefWorksia.”

Miten voitte auttaa asiakkaita?

“Ongelmat viitteidenhallintaohjelmissa on saatu yleensä ratkaistua. Väitöskirjapohjan kanssa on joutunut sanomaan, että en pysty auttamaan. En tiedä onko vika softassa vai väitöskirjapohjassa. Siinä saa mennä aika syvälle, kun tutkii, mistä se johtuu.”

”Kaikki yliopiston kautta hankittavat ohjelmat kuuluvat tuen piiriin, myös kotikoneelle hankitut. Eli Officet ja kaikki, mitä opiskelijat voivat tunnuksellaan ladata. Myös puhelimen kanssa autetaan. Jos haluaa esimerkiksi sähköpostin puhelimeensa niin siinä autetaan, jos ei itse sitä pysty tekemään.”

Mitä haluaisitte erityisesti sanoa asiakkaille?

“Ei kannata lannistua. Kannattaa hakea muita vaihtoehtoja, jos yksi ei toimi. Kannattaa tulla rohkeasti kysymään apua. Ei kannata hakata päätä seinään viikkotolkulla. Ongelman ratkaisu voi olla hyvinkin helppo ja yksinkertainen.”

ProQuestin RefWorks Support

Ennen timantit olivat tytön parhaita ystäviä. Nyt uusi ja paras ystävämme on RefWorks Supportin Kevin Browne, jota haastattelimme sähköpostitse.

How did you end up in RefWorks support?

“I started working at ProQuest in July 2012 supporting our Summon discovery solution and our 360 link products. That built a great foundation in support for technical products and in December 2015, I joined the RefWorks support team. I primarily support customers in Europe but also provide back up support to other customers around the world.”

How many contacts with RefWorks support are there at annual level?

“The number varies day to day and can be seasonal, but to give you an idea of volume, in 2016, we responded to about 20,000 queries. All our queries receive an initial response within 24 hours.”

What are the most common reasons for contacting RefWorks Support?

“The main categories of queries relate to user name/password reminders, which we are automating through upcoming advancements in the product.  Additionally, we help customers set up various types of authentication methods, like shibboleth/ezproxy authentication. And we get “how to” questions: For example, users want to know how to create bibliographies using Write “N” Cite and how to manage folders and references.”

How are these customers’ questions/problems used for product development?

“Many of our product improvements come from our users. We capture, track and discuss all customer product enhancement suggestions with our product management team.  This allows us to connect feedback from customers to our development efforts.”

How do you make migration from old to new RefWorks as smooth as possible?

“Hundreds of customers have already migrated to New RefWorks. As part of the migration process, we have created special materials including user guides, LibGuides and webinars to help our customers move to our improved platform.  After migration, our team always follows up with our customers to make sure the transition went well and to help in any way we can.”

What is your message for RefWorks users if problems come up?

“We want our users to know that we’re here for them no matter what the product challenge is. Whether it’s migration or a routine question, we are always here to help. Our team can be reached at support.refworks@proquest.com. Count on us to help researchers do the most with New RefWorks.”

Anna hyvän kiertää

Viitteidenhallintaohjelmien osaamista edistävät aktiiviset käyttäjät, jotka kyselevät, raportoivat bugeista ja myös kertovat itse löytämistään ratkaisuista ja laittavat siten hyvän kiertämään.

Mendeley-käyttäjille on oma Tampereen yliopiston Mendeley-ryhmä, jossa voi jakaa tietoa. Mendeleyhin kirjautuneena löydät ryhmän Mendeleysta Search-hakutoiminnolla, valitsemalla haettavaksi Groups ja kirjoittamalla hakulaatikkoon ”Tampereen yliopisto”.

Teksti: Tietoasiantuntijat Saila Huuskonen ja Merja Hyödynmaa

Linkit:

Feel at home in the Library, new student

Congratulations for the place to study and welcome to Tampere University Library! We serve you on the Main campus in Linna library and on Kauppi campus in Arvo library. You’ll find our opening hours on the Library website.

Library cards

Student card is your library card when you first come to activate it at the Library’s Customer Service. Remember to take a photo identification with you! If you need books already before you have got the student card, come to fetch a temporary library card.

Textbooks

First you’ll need textbooks. Most of them can be found in Linna library. Textbooks of medicine, health sciences and biomedical technology are in Arvo library. Textbooks are really popular but you can also borrow them as short loans for a day or a weekend. Many books can be read as e-books, even without Internet connection.

Multipurpose space Pohjantähti in LinnaGroup work room in LinnaArvo library's premises

Library is your place for studying. Choose one of the various seats that can be found all around the Library for reading or using a laptop. For group work you can book group work rooms. In multipurpose working spaces you may also speak and Silent Reading Rooms are our quietest working environments. All over the Library we all defend working in peace and take other students into consideration.

In the Library you can use computers with software, print, copy and scan or use your own laptop or table in wireless network.

Front page of Library's online guides

Use our guides. Library’s online guides are handy tools to discover key information sources of your field of science or e.g. information about using e-books.

Customer Service in Linna

Ask away. Even though you can borrow and return using the self-service machines and pick up your reserved books by yourself we are there at the Customer Service desk to answer your questions. Virtually you can ask using:

Use also these:

  • How to use the Library – a compact starter package for using the Library
  • Library website – fresh news and information about library services
  • Tamcat – search library’s information resources, reserve and renew loans (the search service will be renewed soon)
  • Nelli – search portal of e-resources and databases (the search service will be renewed soon)
  • Twitter – tweets about e-resources
  • Facebook – worth following

Text: Outi Viitasalo, Information Specialist
Photos: Outi Viitasalo and Erja Kymäläinen

Library’s response to the feedback from customer survey

Customer survey logoTampere University Library’s users responded to our call: we received 1324 answers to this year’s customer survey. Thank you for your interest in influencing the development of your library! We also raffled off several prizes among the respondents and they have been sent to the winners.

We received responses from all of our user groups, students, doctoral students, researchers, teachers and other staff of the University, staff of Tampere University Hospital and customers outside of the university community. Again students were the most active respondents (64%).

This year the customer survey used the international LibQual tool that’s been tailored for research libraries. It evaluated the three core areas of library services, affect of customers services, information resources and their management and library as a working environment.

We also received lots of open feedback. We have carefully read it through and respond here to the key issues that rose out of it.

Information retrieval systems will be renewed

In the feedback many respondents wished that the information retrieval systems would be renewed. Tamcat and Nelli have served us faithfully but their usability is no longer up to modern standards.

We have searched for and investigated a new solution for a functional retrieval system. Currently it looks like the customers will get a new search interface in the fall. Follow the library news so you can use the new interface as soon as possible and share your experience with us.

We are also continually developing the library website as customers’ information source. The whole University website will be renewed during the Tampere3 process and that’s also when the new library’s own website will be planned.

More room from computer classrooms

Last year in Linna more working spaces e.g. open group work rooms were renovated for the customers, and in Arvo comfortable reading and workspaces were furnished. In the customer survey’s feedback thanks is given for the new spaces but also more space is requested for different purposes. Working spaces are really important for our customers.

Avoin opetusluokka Alma

The students can also use Linna’s new classroom Alma on the third floor when it’s not occupied for teaching.

We respond to this need by opening all the library’s computer classrooms for students with student card when not used for teaching. Already open are Linna’s Alma and Akseli classrooms and Arvo’s classroom Mauri. At the end of the summer also Elina, the third computer classroom in Linna, will also become open.

Laptop users hoped for more quiet working space. More will be available once we make changes in Linna’s second floor Silent reading room. Then laptops will be allowed in the large room and the smaller room will become the quiet reading space.

Find spaces and collections

Based on the feedback not everyone is able to find the library materials and spaces easily, especially not in Linna.

A new touch screen giving information about services and spaces will be placed on the wall of Linna’s customer service in the first floor. On the screen you can also use the library website, search for materials or book a group work room using the new booking system. On the premises we’ll make the Linna floor map that guides to shelves and different spaces clearer.

Small screens where you can check when the space is available, will be placed by the doors of the bookable group work rooms and computer classrooms in Linna and Arvo.

Silence and talking in the library

Based on the feedback some experienced occasional noisiness and crowdedness in Linna. As the library services on Main campus were centralised in Linna, naturally the number of users grew and the new working spaces are popular.

Library is still sometimes thought of only as a place for quiet reading. But these days the library users also need spaces for discussion and working in groups.

Monitoimitila Pohjantähti Linnassa

in Linna’s popular multipurpose space Pohjantähti on the first floor you can work alone or together with other students. In Pohjantähti you may also speak.

When Linna was renewed we defined the first floor and its new Pohjantähti multipurpose working space as an area where talking is permitted (see Linna floor guide on Offices-page). Also an area for discussion was created on the ground floor of Arvo. Linna’s second floor is an area for books and reading, whereas on the third floor customers can work not just alone on the learning center’s and computer classrooms’ computers but also in group work rooms. The quietest space can be found in the Silent reading room.

Services for different users

New services in the Library include borrowable Thesis lockers where students working on their thesis can keep their materials. To make sure the lockers are available to as many as possible, their loan period is now shorter but they can be reserved and renewed at the customer services.

Computers that can be used without university’s basic user account are also needed in the library. In Linna there are two such computers, in Arvo four. We are also investigating the possibility of adding more computers in Linna for customers from outside of the university community.

Feedback and developing, information about the Library’s feedback system online

Text and photos: Outi Viitasalo, Development and Administrative Services
Translation: Saija Tapio, Student Information Services