On blog: Our response to feedback from the customer survey

To this spring’s customer survey, we received 1305 responses and feedback from all of our user groups. Our degree students were the most active group in voicing their opinions (76%). Thank you for the feedback!

One of the most important functions of the library is supporting studying and research. Both require well-functioning working spaces and the support of library’s information services at the right time. Based on the feedback the customers also think these things are important. The feedback gives us guidance on how to continue to develop both library as a working space and library’s virtual services.

Classrooms are also your working space

Library’s new versatile premises received many thanks in the survey. However the premises are in high demand and especially more room for group work was requested. It seems not all of our space options are well known, so we aim to inform the students about them more effectively.

Some have felt that checking the availability of group work rooms in the Office 365 calendar is difficult. You can view current week’s reservations also on the Group work rooms web page (Facilities and equipment -> Group work rooms) and on the Booking instructions page by clicking the names of the group work rooms.

Opetusluokka Alma Linnassa

In Linna library the classroom Alma is also available outside of teaching hours for students to use with their key card

During last semester, we got one new bookable group work room in Linna (Vanhala, 3016). By opening the classrooms to students with key card, we created common space for both independent study at the computer and group work. Because there were questions regarding the use of the classrooms, we defined the way to use the rooms with colour signs.

In Linna the classrooms Akseli and Alma are red, meaning spaces for quiet work. The third classroom Elina and Arvo library’s Mauri are yellow spaces where even group work is possible as long as you consider the other users also. Additionally the former bookshop space beside the lobby by the Kalevantie entrance in Linna is a space where several groups can work at the same time.

Comfortable chairs are comfortable to sit on and study. On the other hand, students are knowledgeable about good ergonomics. In addition to the existing standing work places, we recently received new adjustable standing desks. Chairs will be acquired if possible. Check all the corners of the library, there you can find many kinds of seating.

Andor assists in finding information

Andor logoThe new and long awaited information search system Andor has been in service since autumn. It has been continually developed within the possibilities of technology listening to customers’ feedback. In the survey feedback, Andor received both thanks and criticism.

It takes time to learn to use a new search tool. We will strengthen Andor’s marketing and continue user-training workshops. Andor guide is there to help the user and we are also here to help through chat, online, email andor@uta.fi, Andor and Tamcat’s feedback form or in the Library.

Guidance and training flexibly online

Varaa ohjausaika -ikoniWe want to develop flexible services also online. The real time connection to library experts through chat service received many thanks in the survey. From now on we offer the personal Book a Librarian service also online to those customers for whom it is difficult to come to the library. When you are booking your time, choose remote guidance as the meeting place on the form.

Online sections have already been used on information seeking courses integrated into degree programmes. Online teaching will be used also in the future to facilitate flexible studies. The new Managing Research Information online course aimed at researchers was offered for the first time this spring and it turned out to be a good way for researchers’ training. We will continue with online training also in the future.

The survey responses gave us many ideas that we will develop and implement gradually. Follow our newsfeed to keep up to date.

Text and photo: Outi Viitasalo, Development and Administrative Services
Translation: Saija Tapio

New opening hours at Arvo library from 18 April

Due to customer feedback Arvo library on Kauppi campus will be opened already at 8:00 from 18 April. The customer service opens at 9:00 as before.

Opening hours at Arvo library from 18 April

Mon-Thu 8:00 – 17:00
Customer Service 9:00 – 17:00
Fri 8:00 – 16:00
Customer Service 9:00 – 16:00

Library’s opening hours on web

Colours guide the use of Library’s working premises

May I speak or not? Library’s working premises are in huge demand, but talking and use of devices has brought us feedback especially after we opened the classrooms for the customers outside the courses. Now you can see colourful signs demonstrating whether you can discuss freely and use devices or not on the premises.

On the green premises you can tap on the laptop and talk. Group work rooms are green premises, so is Pohjantähti multipurpose space on Linna library’s 1st floor. Although the green sign allows mobile phone usage, in Linna library it is best to make the phone calls in the phone booths on the 2nd and 3rd floor.

On the yellow premises you can use laptop and speak in a low voice if necessary. Linna’s classroom Elina (3022)  and small multipurpose room Pentinkulma are yellow spaces, so it Arvo library’s classroom Mauri. In Pentinkulma you can do group work, so even in Elina, if you cannot find any other space, but remember to take the other students around into consideration.

The red sign means silent working space. In Linna’s Akseli and Alma classrooms you can concentrate on your own work at the computer.

The most silent premises in the Library are the Silent Reading Rooms in Linna and in Arvo library’s Learning Center. In Linna’s reading room there is even a separate reading space where the use of devices is not allowed.

Give us feedback: do the color signs guide the use of library spaces? You can also give feedback on library premises and other services in our User Survey until 9 April.

Working premises in the Library
Floor maps: Linna library and Arvo library

More information:
Leena Horsma-aho, Manager of Student Information Services
leena.horsma-aho@uta.fi