Influence the services of Tampere3 library in User Survey

User Survey 2018 logoThe libraries of Tampere3 universities are now building the services of the common Tampere3 library. Come along and share your opinion about the current services in our User Survey! Respond to the survey by 31 March and participate also in a prize draw.

The User Survey is simultaneously open for the libraries of Tampere University of Applied Sciences, Tampere University of Technology and University of Tampere. The survey is aimed at students, researchers and other staff of the university as well as all the other customers of the library.

You can grade both the importance and functionality of the library services. Please feel free to share your comments and suggestions with us. You’ll find the link to the survey on our website. Answering only takes a few minutes.

Link to the survey

Win prizes

Don’t forget to participate also in the prize draw. After responding to the survey, give your contact information on a separate form.

Among all the respondents of Tampere3 libraries we will raffle off plenty of useful prizes: 3 rainproof Rains backpacks, 3 necessary fire blankets, 3 practical frying pans, books, 20 reading lights you can attach to a book, 30 handy & versatile bicycle lamps, 40 movie tickets, 7 gift vouchers for city buses (à 10 €), and small packages of products.

More information at Tampere University Library:
Outi Viitasalo,, and Sonja Mattsson,

Links to the survey on Library website

On 25 January Arvo library closed, Linna’s premises available until 16.00

On Thursday, 25 January, Arvo library is closed and Linna library is open exceptionally between 8.00 and 16.00. The premises in Linna library are available for the customers during the opening hours but the Customer Service is closed. You can borrow books and return your loans using the self-service machines and pay library fees online.

The reason for the exceptional opening hours is staff training for all Tampere3 libraries.

When the Library is closed, you can return your loans to the book-return bin beside the front door of Linna (Kalevantie side) and Arvo (Teiskontie side). Linna’s Silent Reading Room and Arvo Learning Center are available 24/7 for the University students with the key card. Please note, in Arvo on weekdays between 21.00 and 5.30 and on weekends you need also a PIN code you can get from IT Helpdesk in Arvo.

You can find answers online among Frequently Asked Questions. The question box on Library front page offers ready questions when you start writing. You can also choose a topic from the word cloud.

More information:
Leena Horsma-aho, Manager, Student Information Services

Library’s opening hours and contacts

Search for answers on FAQ service

FAQ box on Library front pageOn Library front page ( you can now find a handy FAQ – Search for answers box where you can find answers even when the Library is closed. The question box offers ready questions, when you start writing. You can also choose a topic from the word cloud.

Frequently asked questions service (FAQ)
Library’s guidance services (Chat, Ask the Library, FAQ, Book a Librarian)

More information:
Manager Leena Horsma-aho, Student Information Services

Opening Week: Ask and check the library orienteering points

During the opening week of the University, the Library welcomes especially the new students. In addition to our staff at the Customer Service desk of Linna library you will meet there a library guide who can also answer to your questions and direct you forward.

Go and find the Library Orienteering points in Linna. From our guide you’ll get the questions for seven orienteering points. When checking them you’ll learn more about library services and premises. Exercise is useful: all participants will get a prize.

On the Opening Day, Tuesday 5 September, you’ll find the library specialists at our stand in the Main building, and also with IT Helpdesk in Arvo building. Come and ask us e.g. about e-resources or our guidance services. Also try a referencing game, and click yourself a prize in Library Kimble. Welcome to meet us!

Problems with receiving Library’s e-mail messages

There have been problems with receiving the Library’s notices to,, and e-mail addresses lately. Some of the messages have returned to the Library, but it is possible that the e-mail filters the notices of available reserved items, overdue items and approaching due dates to the junk mail folder. Then the customer doesn’t notice that the Library has sent an e-mail.

If you use other e-mail than the University e-mail, this is how you can try to fix the problem:

  • Check the junk mail folder of your email to see if there are any messages from the Library and move them to the inbox.
  • Mark the Library’s address and messages reliable.
  • Add the Library’s address to your contact list
  • or alternatively, use another e-mail address and give it to the Library as your contact address.

Accoding to the Library’s circulation rules the customers themselves have to take care of renewal and returning of their loans in time. Even if the Library’s notices have not arrived at all the customer still has to pay the possible overdue charges. More about the circulation instructions on our website.

More information:
Online Services Specialist Timo Vuorisalmi,

On blog: Our response to feedback from the customer survey

To this spring’s customer survey, we received 1305 responses and feedback from all of our user groups. Our degree students were the most active group in voicing their opinions (76%). Thank you for the feedback!

One of the most important functions of the library is supporting studying and research. Both require well-functioning working spaces and the support of library’s information services at the right time. Based on the feedback the customers also think these things are important. The feedback gives us guidance on how to continue to develop both library as a working space and library’s virtual services.

Classrooms are also your working space

Library’s new versatile premises received many thanks in the survey. However the premises are in high demand and especially more room for group work was requested. It seems not all of our space options are well known, so we aim to inform the students about them more effectively.

Some have felt that checking the availability of group work rooms in the Office 365 calendar is difficult. You can view current week’s reservations also on the Group work rooms web page (Facilities and equipment -> Group work rooms) and on the Booking instructions page by clicking the names of the group work rooms.

Opetusluokka Alma Linnassa

In Linna library the classroom Alma is also available outside of teaching hours for students to use with their key card

During last semester, we got one new bookable group work room in Linna (Vanhala, 3016). By opening the classrooms to students with key card, we created common space for both independent study at the computer and group work. Because there were questions regarding the use of the classrooms, we defined the way to use the rooms with colour signs.

In Linna the classrooms Akseli and Alma are red, meaning spaces for quiet work. The third classroom Elina and Arvo library’s Mauri are yellow spaces where even group work is possible as long as you consider the other users also. Additionally the former bookshop space beside the lobby by the Kalevantie entrance in Linna is a space where several groups can work at the same time.

Comfortable chairs are comfortable to sit on and study. On the other hand, students are knowledgeable about good ergonomics. In addition to the existing standing work places, we recently received new adjustable standing desks. Chairs will be acquired if possible. Check all the corners of the library, there you can find many kinds of seating.

Andor assists in finding information

Andor logoThe new and long awaited information search system Andor has been in service since autumn. It has been continually developed within the possibilities of technology listening to customers’ feedback. In the survey feedback, Andor received both thanks and criticism.

It takes time to learn to use a new search tool. We will strengthen Andor’s marketing and continue user-training workshops. Andor guide is there to help the user and we are also here to help through chat, online, email, Andor and Tamcat’s feedback form or in the Library.

Guidance and training flexibly online

Varaa ohjausaika -ikoniWe want to develop flexible services also online. The real time connection to library experts through chat service received many thanks in the survey. From now on we offer the personal Book a Librarian service also online to those customers for whom it is difficult to come to the library. When you are booking your time, choose remote guidance as the meeting place on the form.

Online sections have already been used on information seeking courses integrated into degree programmes. Online teaching will be used also in the future to facilitate flexible studies. The new Managing Research Information online course aimed at researchers was offered for the first time this spring and it turned out to be a good way for researchers’ training. We will continue with online training also in the future.

The survey responses gave us many ideas that we will develop and implement gradually. Follow our newsfeed to keep up to date.

Text and photo: Outi Viitasalo, Development and Administrative Services
Translation: Saija Tapio

Library changes its chat service

Library changes its chat service on Monday 19 June. Through the new chat you can reach the library’s experts during library’s service hours same as before.

One visible change is that the new chat doesn’t go completely offline at all. You can always contact the library. Outside of service hours, you can leave your question and contact information using a form and we’ll get back to you once the library opens.

More information:
Manager Leena Horsma-aho,

Cash payment not possible in Arvo library from 1 June

In Arvo library on Kauppi campus cash payment is not possible from 1 June 2017. The amount of cash payment has been dimishing last years and processing even small amounts cash takes resources from other library work. You can still pay library fees in Arvo library with a card or use online payment.

You can pay online using any Finnish Internet bank and with Visa, Visa Electron, MasterCard and American Express credit cards. The smallest payable amount is 3 euros. You have to pay the whole amount of your library fees all at once.

This is how you pay online:

  • Log in to your account on Tamcat and go to Fines
  • If the amount of fees is at least 3 €, you can proceed to paying by clicking the Pay Online icon.
  • Choose Internet bank or credit card and follow the instructions.
  • Return to Tamcat’s Fines The paid fees will disappear from your account immediately.
  • If the online paying doesn’t work out, contact the Library (, Linna tel. 040 190 9696, Arvo tel. 040 190 4236).
  • Please note: You cannot pay the fees online if there is a replacement fee for a lost/unreturned book among your charges. If you have that book, please return it and contact the Library’s customer service.

Online payment service is produced by Paytrail Oyj in cooperation with Finnish banks and credit institutions.

More information:
Manager Leena Horsma-aho,

Information for the Library’s non-university customers: printing & copying and guest computers

Printing and copying

Library’s customers who don’t have the University of Tampere basic user account, can print and copy by using a copy card. Ricoh copy & print cards are on sale at the Library’s Customer Service and at Ricoh on-campus service points. Prices of copy cards can be found on the Library’s Service fees list.

Copy cards can also be recharged at the Ricoh service points. Please contact the customer service person to set up a time for buying more credit on your card.

Ricoh service points:

  • Main campus: Main building A025 (service hours on weekdays 12.00-12.30)
    Sanna Kuukasjärvi, tel. 040 456 6325,
  • Kauppi campus: TAMK B1-44 (Kuntokatu 3)
    Arttu Nikkilä, tel. 040 456 6324,

Juvenes copy cards that will go out of use can be used until 31 May 2017.

Guest computers

Linna library’s guest computers have been moved from the 3rd floor to the back of the 1st floor.

  • Guest computers are intended for customers without the University of Tampere basic user account.
  • Computers are intended only for studying and information seeking.
  • Make a reservation to the folder, max 1 hour/person/day.
  • Printing with a copy card that you can buy at Customer Service and at Ricoh service point (see above).

More information:
Manager Leena Horsma-aho,

Order theses and other storage resources now in Tamcat

Ordering of library resources located in the storage has changed. Now you can order theses and other storage resources in Tamcat library collections section by making an Item Retrieval Request for the item in question. Before these resources were ordered using online forms.

You can also order storage resources as before at Customer Service desk in the Library.