There have been problems with receiving the Library’s notices to Hotmail.com, msn.com, live.com and luukku.com e-mail addresses lately. Some of the messages have returned to the Library, but it is possible that the e-mail filters the notices of available reserved items, overdue items and approaching due dates to the junk mail folder. Then the customer doesn’t notice that the Library has sent an e-mail.
If you use other e-mail than the University e-mail, this is how you can try to fix the problem:
- Check the junk mail folder of your email to see if there are any messages from the Library and move them to the inbox.
- Mark the Library’s address and messages reliable.
- Add the Library’s address firstname.lastname@example.org to your contact list
- or alternatively, use another e-mail address and give it to the Library as your contact address.
Accoding to the Library’s circulation rules the customers themselves have to take care of renewal and returning of their loans in time. Even if the Library’s notices have not arrived at all the customer still has to pay the possible overdue charges. More about the circulation instructions on our website.
Online Services Specialist Timo Vuorisalmi, email@example.com