We chose the topics for our discussions based on our working life experiences.We thought about various situations where we might need dialogue at any work place and chose few of those for closer inspection.
This course was about dialogue at work life. The atmosphere was open minded and accepting. The concepts that came up were freedom, humanity and equality. We learned about dialogue by using the skills in practise. We got open minded about new projects and new cultures.
We come from diverse backgrounds, we had many different majors in our group, e.g. social sciences, administrative sciences and international relations. In addition to university students 3 refugees attended the class through the Let’s Work Together project. Meeting people from other cultures and hearing about their experiences was interesting. Having people from various backgrounds enabled us to converse in rich dialogue with many different perspectives.
DIALOGUE AT WORK
Dialogue in a job interview:
In order to have a successful job interview one has to focus on both preparation and execution.
– Research the company you are interviewed for.
– Prepare for hard questions relating to the job or previous experiences.
– Focus on confident and positive body language, eye contact, posture, smiling etc.
– Be active, ask questions and try to find common ground.
– Show the interviewer that you can be flexible when necessary.
– In a group interview be attentive towards others, reflect on their perspective, be active but not overbearing.
Dialogue in customer service
1) Why is it important?
– To get better results
– To reach the customers and understand them better
2) How to do it?
– Pay attention to eye contact and body language
– Try to avoid a monologue (f.e ask questions)
– Respect the customer
– Build trust
– Have a positive and energetic attitude
– Try to find common ground
Dialogue with colleagues
– Atmosphere: Encouragement and collective activities
– Respect: Recognise each other’s unique qualities
– Make dialogue possible: e.g. meetings
– Reflection: own thinking and actions
– Forgiveness: human’s in activity
Dialogue between different cultures at work
1. Meet people as individuals
– Avoid assumptions
2. Behave respectfully
– Others might have different believes, habits
3. Avoid inappropriate talk
– Politics (is it appropriate depends on work place, not all want to hear or talk about politics if it’s not related to work)
– Difficult backgrounds
4. Listen to others without assumptions
5. Ask if you don’t know
– For example: there might be gaps between generations in using of information technology
– Environment where it’s okay to ask questions
Cultures and subcultures = Different backgrounds (global, national, local level).
Dialogue with your boss
– Have courage to open the dialog with your boss for example by asking help and guidance or sharing information.
– Don`t just complain when something is not going right. Actively give constructive and honest feedback.
– Don`t just settle for the situation your in now.
– Find common ground with the boss.
– Show your boss that you are trustworthy and trust your boss.